SOOK Paris & Marrakech mon amour Concept Store Marrakech

Shipping & returns

Worldwide express shipping on all orders.

All garments are shipped within 5 days from the date of purchase via DHL Express.

Questions:
Whatsapp: +212 681-478-103 (Claire)
RETURN
Sook Paris has a 14 day return policy. Returns must be postmarked/shipped within 14 days of receipt of apparel(s) and accessories. Once we receive your return, we will let you know and process your refund. Refunds can take up to 7 days to process after receipt by our workshop in Marrakech.
All merchandise must be returned in its original condition, unworn, unwashed, with tags intact.
If you have any questions or would like to discuss the return procedure in more detail, contact us at contact@sook-paris.com
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HOW TO RETURN/EXCHANGE A GARMENT?
To return an item for exchange, credit or refund, please follow the steps below.
1. Be sure to contact contact@sook-paris.com
with your return/exchange request for the item. We will confirm receipt of your email and provide instructions below on where to ship your return.
2. Place the item(s) in the original shipping container.
3. Call/drop off your local delivery service to arrange pick up or drop off, return is customer's responsibility
Declare low value on all returns and provide us with tracking information.
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RETURN ADDRESS:
SOOK PARIS (l'atelier)
to the attention of: Claire Marouani
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rue des Vieux Marrakchis
40 000 – Marrakech - MOROCCO
+212 681-478-103
FINAL SALE
Any merchandise discounted by 10% or more is final sale. No exchanges, cancellations or returns will be accepted for final sale merchandise. No price adjustments on past purchases.
-All guidelines apply to in-store and online purchases.
- Custom orders are final sale
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EXCHANGE AND CREDIT
We allow exchanges + credit for all purchases made online. All exchanges must be posted/shipped within 14 days of receiving the garments.
If you wish to exchange one item for another, you must first return the original item and then place the exchange order with us. If the exchange order has a lower value than the original item purchased, we will refund you in accordance with our normal return policy.
You can also choose to receive your refund in the form of a SOOK PARIS voucher, which will allow you to purchase a replacement item quickly and easily via our website.
All returned merchandise must be returned in its original condition, unworn, unwashed, unstained, with tags intact.
We reserve the right to refuse credits if returned merchandise does not meet the requirements of our return policy.
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FOLLOWED
After shipment, you will receive a shipping confirmation with a tracking link for your package so that you receive up-to-date information about your shipment via DHL.
For any shipping request: contact@sook-paris.com
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TAXES + DUTIES
Prices do not include VAT which will be paid by the customer upon receipt. Email us at contact@sook-paris.com for more information.
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LOST PARCEL
If you believe your package is being held/lost, please contact us so that we can file a formal complaint with the respective delivery company. Please note that a package must be more than 14 working days late before we can file a formal complaint. If a package has been lost, most delivery companies are entitled to allow 3 months from the date of complaint before a refund is issued.
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PROCESSING
Return shipping costs for returns/exchanges are the responsibility of the customer. Please note that return shipping charges will not be refunded.
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CANCELLATIONS
Orders placed online can be canceled within 24 hours of the order date and time. All cancellation requests must be emailed to contact@sook-paris.com within 24 hours.
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The Sook Paris and Marrakech mon amour team.